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Customer Reviews: Average Rating:  Rating :  - Disappointed after a year
I received this product for a Christmas gift in 2007. I absolutely loved it at first. I have all hardwood in my house, and I had been cleaning it on my hands and knees forever. This product was great and cut my cleaning time in half. You do have to vacuum first, but you do with a regular mop as well. As you push forward, you get a steam from the bottom of the mop, and you really feel that your floor is sterilized, which is good when you have a toddler. After using the product for about 9 months at least twice a week (following the directions carefully), the mop began to spit and either produce too much steam or no steam. I finally contacted customer service and was surprized to find they outsourced customer service to INDIA! It was extremely frusterating! After about 1 hour on the phone trying to communicate and answer endless irrelavant questions, I was told to pay for shipping to Pine, NC and send $9.95 return shipping and they would rebuild my product. I figure if it's going to cost me $20 to refurbish this mop, and because they are outsourcing, I will just buy a different brand. + See Full Customer Review |  |
